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Perspectives on collections, compliance, and the unit economics of customer engagement at scale.
Why collections breaks at scale for digital lenders — and what's actually working.
The unit economics of human-led collections fail at high volume. Here's why, and what the lenders seeing results are doing differently.
12 February 2026Read →
The compliance constraint: how regulated markets are approaching AI-powered debt recovery.
AI in collections is not inherently higher-risk than human-led collections. In several important respects, it is the opposite.
19 February 2026Read →
The unit economics of collections: why human-led recovery stops working at high volume.
There is a debt value below which recovering the money costs more than the money is worth. Understanding that number — and what changes with AI — is everything.
26 February 2026Read →